Return Validity 

We have a 30 days return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need provide the receipt or proof of purchase.

 

 

Return Process
To apply for a return, please write us an email at support@rokid.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Do NOT send an item back before communicating with us. You can always contact us for any return question at support@rokid.com or call +86 18806538730.

 

 

Damaged, Defective or Incorrect Items

If your product is damaged, defective or incorrect (including customized items) please contact our customer care email at support@rokid.com for further instructions.

If you return a damaged, defective or incorrect item (including customized items not made correctly) you will receive a credit or an exchange depending on your request below. Shipping & Handling will be refunded if this is one of the cases with your item(s). Damaged products or products missing parts/items must be reported within 10 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred.

 

 

Refunds

We will notify you once we’ve received and inspected your return item (s), if completed your money will be automatically refunded to your original payment method. Please remember it will take some time for your bank or credit card company to process and post the refund. It usually takes 3-7 working days to process.

 

 

Exceptions

Certain types of items cannot be returned, like personalized products or any product which have been used, altered, damaged. Please get in touch with us at support@rokid.com if you have any questions or concerns about your specific item(s).

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