We use all major carriers, and local courier partners. We will carefully select the most suitable logistics provider for each country.

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Absolutely not! We never have access to this information. Your data is completely safe.

No, it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

If you need to return the product, please contact global-support@rokid.com. We'll be happy to help.